Business English Practice: How to end a phone call quickly and professionally

Don't you know how to end a phone call in English to get along well with a customer or international supplier?
Is it hard to end a phone call without being rough in English?
Sometimes a phone call in English arrives at the wrong moment but we cannot avoid answering it because it can be someone from the Head office, an international customer or supplier. The stress that this call causes us is our worst enemy.
I offer you four key phrases to complete the call and  get along well with your interlocutor.

1. – Pause– “Sorry Mr. Chen, I can’t talk now, as I have an important meeting right now. Can I call you on Wednesday at 4:00pm?”

2. – Pause – “I´m sorry Mr. Watson, I can’t talk now, because I have a client waiting for me. Can I call you on Thursday at 09:00am?”

3. – Pause – “Sorry Ms. Shah, I can’t take your call now, because I have an urgent matter to attend to. Can I call you on Tuesday at 10:00am or 11:00am?”

4. – Pause. – “I´m sorry Ms. Sousa, I can’t take your call now, as I have a client lunch. Can I call you tomorrow at 5:00pm?”

• First, stay calm and wait for the first pause to interrupt .
• Second, apologize. Use Sorry Mr. X or  I'm sorry Mr. X.
• Third, tell him you can not attend him now and explain why. Use I can’t take your call now, because… or I can’t talk now, as...
• Fourth, give him another schedule when you are going to call him back. Use Can I call you tomorrow at 5:00pm?” 

That's it!  Practice makes Perfect!

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How to present yourself and your company

Most people are not good at presenting themselves or their company in a concise, simple and clear way. They want to tell you everything. This becomes even harder when working in English at an International Trade Fair.

Here are the 5 steps to develop your own script.

1. “We work with….”
2. “Who have a problem with…”
3. “What we do is…”
4. “So that…”
5. “Which means…”

We work with: Be specific about your target market (kind of business, location etc)

Who have a problem with: Focus on what hurts for them, their main problem that gives them headaches. People pay attention and respond more to negatives.

What we do is: Explain how your product/service solves their problem. Be clear, simple and concise and write one sentence of 15 words or less.

So that: Explain the function that the customer receives. For example, Blackberry enables you to instantly receive and send emails from anywhere in the world.

Which means: List the Top 3 benefits.

Here is an example of a Management Consultant who works with Directors of SMEs:

“We work with the managing directors of fast-growing SMEs who have a problem with the pains of managing fast growth. We use our 15-20 years experience as directors of fast growing SMEs to work with them to develop practical solutions. So that you get practical and quick-to-implement business solutions. It means that you can exceed your targets and have the business and lifestyle that you want.