Learn the most common phrases and expressions for making phone calls in English. You will learn how to answer the phone, how to ask to speak to someone, and how to take a message. If you ever need to make phone calls in English you will find that this lesson has all the most useful phrases you will need to be polite on the phone.
You´re in a meeting and you need to persuade a colleague, a client or a supplier. What technique do you use?
Monroe´s Motivated Sequence (MMS) is a simple and highly
effective technique to logically order your ideas to persuade. There
are 5 steps.
1) Get their attention – ask a question or
use an usual fact. Have you ever wondered why…? What if…? If I told you we could…, would you be interested? It’s hard to believe but… Did you know that…
2) Explain the other person´s need The problem is due to… The problem is because of… The problem is caused by…
3) Solution Doing (solution)….will give us… (benefit). (Solution)…. ensures we can… (benefit). (Solution)…. will help us to do…(benefit).
4) Visualise benefits – positive Under this plan, we could see as much as a 35% increase in… Imagine this, with a… By implementing this plan immediately the company will see…
4) Visualise benefits – negative Without quick action the situation could… If we don’t do anything the situation is going to… If we don’t adopt this proposal there’s no telling what could
happen.
5) Take action We need quick action and we need it now. I recommend that we… I need your help to implement a winning solution for all of us. The first thing we need to do is….