Learning English At The Restaurant

If you travel abroad and get hungry you may need this lesson...
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Practice makes Perfect!

Learning English At The Hotel

If you like travelling you may need this English lesson.
Enjoy this video!
Practice makes Perfect!

Learning English At The Airport

This is an easy learning English lesson... Just enjoy watching the video!
Practice makes perfect

Office Phone Practice

Learn the most common phrases and expressions for making phone calls in English. You will learn how to answer the phone, how to ask to speak to someone, and how to take a message. If you ever need to make phone calls in English you will find that this lesson has all the most useful phrases you will need to be polite on the phone.

Business English Tips: The art of persuasion in 5 steps

You´re in a meeting and you need to persuade a colleague, a client or a supplier. What technique do you use?


Monroe´s Motivated Sequence (MMS) is a simple and highly effective technique to logically order your ideas to persuade. There are 5 steps.


1) Get their attention – ask a question or use an usual fact.
Have you ever wondered why…?
What if…? If I told you we could…, would you be interested?
It’s hard to believe but…    Did you know that…

2) Explain the other person´s need
The problem is due to…
The problem is because of…
The problem is caused by…

3) Solution
Doing (solution)….will give us… (benefit).
(Solution)…. ensures we can… (benefit).
(Solution)…. will help us to do…(benefit). 

4) Visualise benefits – positive
Under this plan, we could see as much as a 35% increase in…
Imagine this, with a…
By implementing this plan immediately the company will see…

4) Visualise benefits  – negative
Without quick action the situation could…
If we don’t do anything the situation is going to…
If we don’t adopt this proposal there’s no telling what could happen.

5) Take action
We need quick action and we need it now. I recommend that we…
I need your help to implement a winning solution for all of us.
The first thing we need to do is….

Practice Makes Perfect!

Business English Practice: How to end a phone call quickly and professionally

Don't you know how to end a phone call in English to get along well with a customer or international supplier?
Is it hard to end a phone call without being rough in English?
Sometimes a phone call in English arrives at the wrong moment but we cannot avoid answering it because it can be someone from the Head office, an international customer or supplier. The stress that this call causes us is our worst enemy.
I offer you four key phrases to complete the call and  get along well with your interlocutor.

1. – Pause– “Sorry Mr. Chen, I can’t talk now, as I have an important meeting right now. Can I call you on Wednesday at 4:00pm?”

2. – Pause – “I´m sorry Mr. Watson, I can’t talk now, because I have a client waiting for me. Can I call you on Thursday at 09:00am?”

3. – Pause – “Sorry Ms. Shah, I can’t take your call now, because I have an urgent matter to attend to. Can I call you on Tuesday at 10:00am or 11:00am?”

4. – Pause. – “I´m sorry Ms. Sousa, I can’t take your call now, as I have a client lunch. Can I call you tomorrow at 5:00pm?”

• First, stay calm and wait for the first pause to interrupt .
• Second, apologize. Use Sorry Mr. X or  I'm sorry Mr. X.
• Third, tell him you can not attend him now and explain why. Use I can’t take your call now, because… or I can’t talk now, as...
• Fourth, give him another schedule when you are going to call him back. Use Can I call you tomorrow at 5:00pm?” 

That's it!  Practice makes Perfect!

LA CRISI = OPPORTUNITA'

Dal video di Eusebio Gualino.... 

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